Contact Us



Although we have temporarily closed our clinic for face-to-face consultations in line with Government guidelines, we are available & operating via an online service.

The best way to contact us during the ‘lockdown’ is by email as our phone line will be answerphone only. 

If you have any queries, would like to arrange an online consultation or if any of our existing patients need any regular treatments posting out please get in touch with Giovanni:


During the ‘coronavirus lockdown’ we are offering our trichology consultation services online.

The online video consultation will follow the same format as our usual face-to-face appointments, and we will  take a detailed case history about your hair or scalp concerns, general health, family history, lifestyle, medications and diet with the aim of reaching diagnosis and being able to offer suitable personalised advice.

In our usual face-to-face initial consultations we normally conduct a thorough clinical hair and scalp examination to confirm diagnosis, however, with our online consultation this will be an arranged follow-up appointment in clinic at a later date to confirm any diagnosis, once Government guidelines allow us to safely re-open the clinic.

Our ‘online’ consultation fee is reduced to £70 & includes the follow up visit at a later date. Appointments are available with us Monday – Saturday from 9am-6pm.

If you have any queries or to arrange your appointment please don’t hesitate to contact our trichologist Giovanni directly by email:

If you are suffering with hair loss or a scalp condition please phone us and speak to our trichologist here in Ipswich and we will be happy to speak to you at no obligation to yourself.

We fully understand the sensitive nature of hair and scalp problems, all enquiries will be dealt with in confidence.

There are several ways to get in touch with us for advice or to arrange an appointment.

To book your initial consultation (see fees) with us or for general enquiries:

Telephone: 01473 400049 (voicemail only during ‘coronavirus lockdown’)


We usually respond to enquiries within one working day.

Opening Hours: Monday – Saturday 8:30am – 5:30pm

By Appointment Only. Please note Saturdays are treatment-only. Appointments for evening Consultations after 5:30pm are available on request on weekdays.

Our Location:

We are based in private facilities at:

Ipswich Trichology Limited,

63 St Matthews Street, Ipswich, Suffolk, IP1 3EW

We are based opposite BBC Radio Suffolk and next-door to Francesco Hair Salon. The nearest public car park is the Spiral Car Park, near The New Wolsey Theatre on Civic Drive.

Privacy and Confidentiality

We also operate a hairdressing & trichology treatment area at our premises, however, this is separated from the consultation facilities  to ensure maximum privacy and confidentiality for both trichology patients and hairdressing & treatment clients.

Please call us on 01473 400049 for hairdressing services & price guides.

Your consultation and treatments will be totally private and confidential, and will not be in view or ear shot of the hairdressing clients or staff.

Click to view our Privacy Policy

Registered in England & Wales

Company No: 07602919   VAT No: 261 001 562